Return Guests/Customers

​​1. Book Service(s) for a return guest

Simply fill in the below form and we will be in touch to confirm availability and book your furry friend in for their next holiday. This is intended to be a faster process, as your pet is now already registered with us. This form does allow you to inform us of any current special needs for your pet.

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2. Invoice and Payments

We will invoice you on reciept of your booking form. To confirm your booking, and secure your reservation - follow instructions on the invoice. Usually our terms are to pay a 50% deposit on receipt of invoice, and the balance is due 2 weeks prior to your reservation date (6 weeks prior for peak holiday periods).

** Need to update yours our your dog's details?

You can use the "Registration & Booking Form" to update information such as contact details, special needs or a new furry family member to add. You can also make a booking with this form.

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Click here to update your details.

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​Please Note:

• Meet and Greet - All our guests are required to have a "Meet and Greet" prior to their first booking. If you have not yet had a Meet and Greet, please click here to arrange one: Request Meet and Greet

• Vaccinations - All guests must be up to date with their vaccinations - with a copy of the vaccination uploaded with this form or emailed to us at least 2 weeks prior to stay.

• Solo Stays - If your dog is highly anxious, anti-social around other dogs, or just enjoys all the human attention, we may be able to provide a solo stay at certain times of the year. Contact us for more information.

• Limitations - For the sake of all our guests, regretfully we are unable to cater for breeds known to be dangerous or prone to be competitive and/or requiring extra supervision around other animals or people. This includes, but is not limited to Bull Arabs, Bullmastiff, Dobermans, Malamutes, Pitt Bull Terriers, Rhodesian Ridgebacks, Rottweilers, Shar Peis, and Staffordshire Bull Terriers. This is because some breeds of dogs have a biological predisposition to certain temperaments and prefer not to be socialized with dogs outside their immediate family.  We understand that there are exceptions to these generalizations but for the wellbeing of all our guests we can't take the risk. See also - Queensland Regulated Dogs.